Our policies were written for the X-904 based on “normal” usage. From time to time we have come upon these circumstances where the customer does not regularly use their X-904 in their day to day operations.
We don’t change or alter our policies/recommendations because to do so would add subjectivity to the refurbishment and maintenance equation of the product. Adding this variable, we would then be in the position to have to look at every X-904 and subjectively say whether it is time or not to refurb or be replaced. To do this (in our opinion) would create a safety concern about the integrity of this most important product. If one mistake is made, there is a good chance that injuries or even lives would be affected. Being consistent on our part is critical and this has resulted in never having a structural failure on the X-904 in its history.
It is also important to note that we are not an enforcement agency, we only “recommend” how our product is used and maintained. If the customer chooses not to follow these Recommendations, it is up to them. An analogy would be when buying a car the manufacturer has recommendations for changing the oil, tire rotation etc. It is up to the buyer to determine if they follow them, even if the car stays in the garage.
Just one more thing worth noting, all of our X-904’s have life left in them when they come in for refurbishment. The last personnel lift these devices make should not be the last one that they are “capable” of making.