Support
Documents, training and service for Billy Pugh equipment in the field.
Frequently asked questions
How do I get a quote?
Send a quote request or email [email protected] with the products, quantities and delivery location. We reply directly, or put you in touch with the distributor for your region.
Do you sell direct or through distributors?
Most Billy Pugh products are sold through our distributor network, which handles local sales, stock and service. Find a distributor, or ask us and we will point you to the right one.
How do I confirm my unit is ABS Type Approved?
Check the certificate supplied with the unit, then look up the approval in the ABS Type Approval database at eagle.org. Each product page shows its approval where one exists, and ABS approvals and standards explains how to read your certificate. You can also email us the model and serial number and we will confirm it.
What is the In Service Date, and why does it matter?
The In Service Date is the date the device is unwrapped, not the date of manufacture or purchase. Every inspection interval and the service life run from it. It is recorded on the certificate, on the yellow sticker on the X-904 center pole, and with Billy Pugh when the device is registered.
How often must an X-904 be inspected and refurbished?
A pre-use check before every use, a scheduled inspection by your Qualified Person every 6 months, refurbishment at a Billy Pugh Authorized Service Center every 24 months, and retirement at 8 years from the In Service Date, with no extension. Inspection, refurbishment and service life has the detail.
How do I register my device?
Register it when you unwrap it, at bpc.myfleet360.net/registrations. See product registration. A distributor or service center may register it for you, but the registration must record you and where the device is in service.
Does Billy Pugh train or certify operators?
No. Billy Pugh trains and authorizes one role, the X-904 Authorized Refurbishment Technician. Operators and Qualified Persons are trained and designated by your own organization, to the requirements we publish. See Training.
Is there a training video for the X-904?
Yes. A training video on the X-904 is produced by Moxie Media and sold through the IADC online store. The link is on our Training page. The X-904 Safe Use and Care briefing and the User Manual take precedence over the video.
Where do I find manuals and inspection forms?
On the Downloads page, which always carries the current revision. The X-904 User Manual, Recommended Practice and inspection checklists are also supplied with each device.
What weather conditions are safe for personnel transfer?
See Offshore Safe Weather Conditions for Personnel Transfer (BPC-GUI-PTW). The decision to transfer also rests with the vessel master, the crane operator and your own procedures.
What is the stabilizer on the X-904 for?
When the X-904 is set down on a moving deck, the crane operator has to slack the line. Without the stabilizer, the rigging could drop below the top ring and create a hazard; kept tight instead, the device could lift or slide as the vessel moves. The stabilizer lets the operator slack off while the rigging stays in a safe position. It also carries the safety load line, which takes the load if the main load line fails. Before each lift, make sure the load line is not twisted around the stabilizer.
Who do I contact about a safety concern or a damaged unit?
Take the unit out of service and email [email protected] with the model, the serial number and photographs. Billy Pugh deals directly with the end user or operator on safety and technical matters.